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Frequently Asked Questions

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item purchased from our website for a refund or replacement within 30 days of item receipt. If you have a defective item and you received your order within the last 30 days, please email us at ecommerce@baileyblueclothing.com and include a photo of the item.

We are located in Los Angeles, California.

We offer a variety of payment options including:

  • Amazon Pay
  • Apple Pay
  • Google Pay
  • Paypal
  • Venmo
  • All major credit cards

The vast majority of our masks are handmade in Los Angeles, California and a few styles are made overseas. However, all of our masks are shipped from the United States.


The Bailey Blue Mask

This mask has two layers of our soft lightweight fabric, designed to fit the face and protect against the spread of germs. This mask does not have a pocket for a carbon filter.


The Filtered Bailey Blue Mask

This mask has 3 layers of our soft lightweight fabric. The back of the mask features a pocket that is designed to hold a carbon filter, bringing the total number of layers to a total of 6 layers of protection.

The best way to keep your mask clean and looking new is to hand wash separately with cold water and lay flat to air dry. 


Machine washing our masks voids our merchandise guarantee due to the variability in ways that washing machines wash clothing.

The masks are made out of a mix of Rayon and Spandex.

The Bailey Blue Mask Kids 3 & Under

We recommend that children that are 3 years old and under wear the Kids (3 & Under) mask). 


The Bailey Blue Mask Kids 4-6

We recommend that children between the ages of 4-6 years old wear a kids (4-6) mask. If your 6 or 7 year old is taller than average, please order an adult mask as it will shrink after drying.


Adult Mask

We recommend that anyone over the age of 7 years old wear an adult size mask.


Please note: These age ranges are estimates, please make sure to review the mask measurements on the product details page before ordering.




Kids Mask Dimensions

The kids masks are 6.5” wide by 4.5” high. The piece that wraps around the ear is 3.5” long.


Adult Mask Dimensions

The adult masks are approximately 7.5” wide by 5” high. The piece that wraps around the ear is 5” long.

 

The Bailey Blue Mask

This mask has two layers of our soft lightweight fabric, designed to fit the face and protect against the spread of germs. This mask does not have a pocket for a carbon filter.


The Filtered Bailey Blue Mask

This mask has 3 layers of our soft lightweight fabric. The back of the mask features a pocket that is designed to hold a carbon filter, bringing the total number of layers to a total of 6 layers of protection.

No, we recommend removing the filter before washing because once the filter has been dampened the capacity of the filter is reduced.


If you wash your carbon filter, we recommend changing to a new one as soon as possible.

If you face mask is too small, please send an email with your issue and a picture of your mask to our customer support at ecommerce@baileyblueclothing.com

The CDC recommends wearing a cloth face covering in public spaces. While these are not medical grade, they will help keep your community safe by helping to prevent the spread of germs.

FedEx

  • Flat rate FedEx express shipping anywhere in the country, including Alaska and Hawaii
  • Orders generally arrive within 2-4 business days after processing


Yes we do! There may be taxes, duties and/ or VAT costs applied by customs towards your order before the delivery of your package. These charges are not inclusive of the original shipping amount and will not be paid for or reimbursed by Bailey Blue. If you refuse the order, you will not be refunded by Bailey Blue.

  • We ship to all US locations.
  • Canada
  • United Kingdom

Due to increased demand, please allow 3-5 days for us to package and ship your order.

Please allow 3-5 business days for packing and processing.

Your shipping confirmation email will include a tracking number and link.



If more than 10 days has passed since your order was shipped, please email us at eccomerce@baileyblueclothing.com


Please note: the date you receive a shipping confirmation notification does not count towards transit time.

If you need your order by a certain date, we recommend that you use Priority Shipping due to shipping timelines being extended from COVID-19.

All sales of masks are final; returns/exchanges are not accepted, however your mask purchase is protected by our Merchandise Guarantee. Clothing returns are accepted within 14 days of purchase for a full refund. All returned items must be unworn, unwashed and undamaged with original tags still attached and intact. We do not provide complimentary return shipping at this time.


To start the return process for clothing, please email ecommerce@baileyblueclothing.com.

Please let us know within 12 hours if you would like to cancel your order, otherwise we will not be able to pull it from our shipping queue.

Please email ecommerce@baileyblueclothing.com with the correct address within 24 hours of placing your order.


We are unable to make any changes to the shipping address after the order has been shipped.

After your order has been placed, we are unable to add items to your order.


If you need to make other changes to your order, please contact ecommerce@baileyblueclothing.com within 24 hours of placing the order.

We are unable to accomedate in-person pickups at this time.

After your order has already shipped, we are unable to make any changes to your order.


If you have any other questions or concerns, please do not hesitate to reach out to our customer support team at ecommerce@baileyblueclothing.com

Orders placed before and after any sales, will not have any discounts retroactively applied.

If there is something wrong with your order when you receive it, please contact us within 7 days of receiving your order at ecommerce@baileyblueclothing.com.

Yes, contact ecommerce@baileyblueclothing.com for bulk pricing discounts on orders of 50 of more. We also do custom branded masks as well!